This policy explains how Longi handles information submitted through this website. We collect business contact details and project information only to respond to inquiries, prepare relevant PV module guidance, and route requests to the appropriate regional support team.
Form submissions may include your name, email, phone, company, country, project type, module interest, volume estimate, delivery timing, and notes about certification or documentation needs.
Longi may use submitted information to answer product questions, provide datasheet routing, coordinate distributor or installer support, and maintain a record of project communication. We do not use inquiry data to make unrelated consumer profiles.
Information may be shared with regional sales, technical support, distributors, or installer partners when needed to respond to your request. Partners are expected to handle business contact information responsibly.
If you send drawings, photos, bills of material, schedules, site addresses, nameplate images, or procurement files, Longi may review those materials to understand your request and prepare a relevant response. Please avoid sending confidential information unless it is necessary for the inquiry. If a project requires formal confidentiality terms, contact Longi before submitting sensitive files through a public form.
Business inquiry records may be retained for sales follow-up, warranty communication, distributor coordination, and compliance with ordinary business obligations. Longi uses reasonable administrative and technical safeguards to protect submitted information, but no website transmission can be guaranteed to be perfectly secure. You should not include payment card data, passwords, personal identity documents, or unrelated private information in a module inquiry.
Because solar projects are often reviewed by regional teams, your inquiry may be routed outside your country to the Longi contact best able to respond. By submitting the form, you understand that business contact details and project notes may be processed by regional support personnel for the purpose of answering your request.
You may request correction or removal of submitted contact information by contacting [email protected]. Some records may be retained where needed for business, legal, or warranty communication.